Symplara – Terms & Conditions
Last updated: 18th October 2025
Version: 2.0.0
Welcome to Symplara ("we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of the Symplara mobile application (the "App") and related services (collectively, the "Services").
By downloading, accessing, or using Symplara, you agree to be bound by these Terms. If you do not agree, please do not use the App.

1. About Symplara
   Symplara is a digital wellbeing and mindfulness application designed to support users in their personal wellness journey.
   Important Limitations:
   • Symplara is not a medical device.
   • It does not provide clinical diagnosis, therapy, or treatment.
   • It is not a substitute for professional medical or mental health care.
   • If you are experiencing severe mental health concerns or a medical emergency, please seek immediate support from a qualified healthcare professional.

2. Eligibility
   Age Requirements:
   • You must be at least 13 years old (US).
   • You must be at least 16 years old (EU/UK and most other jurisdictions).
   • You must meet the minimum age for digital consent in your country.
   • By using the App, you confirm you have the legal capacity to enter into this agreement.
   • If you are under 18, you confirm you have parental or guardian consent to use Symplara.

3. User Accounts
   Account Creation:
   • To access certain features, you must create an account with a valid email address.
   • You agree to provide accurate information and keep it updated.
   • You are responsible for maintaining the confidentiality of your account credentials.
   • You must notify us immediately at hello@symplara.com of any unauthorised use of your account.
   Account Security:
   • You are solely responsible for all activity under your account
   • We are not liable for any loss or damage arising from your failure to maintain account security.

4. Acceptable Use
   You agree not to:
   • Use Symplara for any unlawful, harmful, or fraudulent purposes.
   • Attempt to reverse-engineer, decompile, disassemble, or otherwise derive source code from the App.
   • Copy, modify, distribute, sell, or lease any part of the App.
   • Access or attempt to access systems or data without authorisation.
   • Upload or transmit viruses, malware, or any harmful code.
   • Use the App in any way that could damage, disable, or impair our services.
   • Violate any applicable laws or regulations.
   • Impersonate any person or entity or misrepresent your affiliation.
   • Harass, abuse, or harm other users.
   Enforcement:
   • We reserve the right to investigate violations of these Terms.
   • We may suspend or terminate your account if you violate these Terms.
   • Termination does not limit any other remedies we may have.

5. Subscriptions and Payments
   Premium Features:
   • Symplara offers two premium subscription packages with enhanced features.
   Lifetime: $29.99 one-time
   Annual: $14.99 per year
   • Premium features are optional; basic functionality remains available without purchase.
   Payment Processing:
   • All purchases are processed through Apple's In-App Purchase system.
   • Prices and billing cycles are clearly displayed before purchase.
   • Prices are in your local currency and may include applicable taxes.
   • Payment will be charged to your Apple ID account upon purchase confirmation.
   Subscriptions:
   • Pro subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the current period ends.
   • Your account will be charged for renewal within 24 hours prior to the end of the current period.
   • You can manage and cancel subscriptions through your Apple App Store account settings.
   • Cancellation takes effect at the end of the current billing period.
   Refunds:
   • Refund requests must be submitted to Apple, as all purchases are processed through Apple's In-App Purchase system.
   • Symplara does not directly process refunds.
   • Refunds are subject to Apple's App Store refund policies.
   • For questions about refunds, please contact Apple Support.
   No Automatic Upgrades:
   • We will not automatically upgrade your subscription tier without your explicit consent.

6. Privacy and Data Protection
   Your use of Symplara is governed by our Privacy Policy, which is incorporated into these Terms by reference.
   Key Privacy Commitments:
   • We collect only your email address for account purposes.
   • All wellness and usage data is stored locally on your device.
   • We do not collect analytics, usage statistics, or behavioral data.
   • We never sell, rent, or share your personal data with third parties.
   • You can delete or download your local data at any time through app settings.
   Compliance:
   • We comply with applicable data protection laws including GDPR (EU/UK), CCPA (California), and privacy laws in Australia, Canada, and other jurisdictions where available.
   Please review our Privacy Policy for complete details.

7. Intellectual Property
   Ownership:
   • All intellectual property rights in Symplara, including but not limited to software code, design, graphics, content, trademarks, and branding, are owned by Attune Labs Limited or our licensors.
   • These Terms do not grant you any ownership rights in Symplara.
   License Grant:
   • Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
   o Download and install the App on devices you own or control.
   o Use the App solely for your personal, non-commercial purposes.
   Restrictions:
   • You may not sublicense, sell, rent, lease, or otherwise transfer your rights in the App.
   • You may not use Symplara's name, logo, or trademarks without prior written permission.

8. User Content & Data
   Local Data Storage:
   • All wellness data, practice sessions, and preferences are stored locally on your device.
   • You retain all ownership rights to your personal data.
   • We do not access, collect, or control the content you create or store locally.
   Data Export and Deletion:
   • You can download a copy of your local data through the app settings.
   • You can delete all local data through the app settings.
   • Deleting the App from your device will also remove all locally stored data.

9. Disclaimer of Warranties
   TO THE MAXIMUM EXTENT PERMITTED BY LAW:
   • Symplara is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.
   • We make no guarantee that the App will be uninterrupted, secure, error-free, or meet your requirements.
   • We do not warrant that defects will be corrected or that the App is free from viruses or other harmful components.
   • We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
   No Medical Advice:
   • Symplara is for general wellbeing and mindfulness support only.
   • It does not provide medical, psychological, or therapeutic advice.
   • Always consult qualified healthcare professionals for medical concerns.
   Jurisdictional Variations:
   • Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
   • You may have additional rights under local consumer protection laws.

10. Limitation of Liability
    TO THE MAXIMUM EXTENT PERMITTED BY LAW:
    • Attune Labs Limited, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of Symplara.
    • This includes, but is not limited to, loss of profits, data, goodwill, or other intangible losses.
    • Our total aggregate liability to you for all claims arising from your use of Symplara will not exceed the greater of:
    o The amount you paid to us (if any) for Pro subscriptions in the 12 months preceding the claim, or
    o USD $100 (or equivalent in your local currency)
    Excluded Damages:
    • We are not liable for damages resulting from:
    o Your inability to use the App.
    o Unauthorised access to or alteration of your data on your device.
    o Third-party conduct or content.
    o Any matter beyond our reasonable control.
    Jurisdictional Variations:
    • Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.
    • Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

11. Indemnification
    You agree to indemnify, defend, and hold harmless Attune Labs Limited, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
    • Your use or misuse of Symplara.
    • Your violation of these Terms.
    • Your violation of any rights of another person or entity.
    • Your violation of any applicable laws or regulations.

12. Termination
    Your Rights:
    • You may stop using Symplara at any time by deleting the App from your device.
    • Upon account deletion, your email address will be erased within 30 days.
    Our Rights:
    • We may suspend or terminate your access to Symplara if you:
    o Breach these Terms
    o Engage in fraudulent or illegal activity
    o Pose a security or legal risk
    • We may discontinue Symplara or any features at any time with reasonable notice.
    Effect of Termination:
    • Upon termination, your right to use the App immediately ceases.
    • Sections of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
    • Termination does not affect any Pro subscription payments already processed.

13. Changes to These Terms
    Updates:
    • We may modify these Terms from time to time to reflect changes in our practices, technology, legal requirements, or for other legitimate reasons
    • Material changes will be notified through:
    o In-app notification
    o Email to your registered address
    o Notice on our website
    Acceptance:
    • Changes become effective upon posting or the date specified in the notice.
    • Continued use of Symplara after changes constitutes acceptance of the updated Terms.
    • If you do not agree to the updated Terms, you must stop using the App.

14. Governing Law & Dispute Resolution
    Governing Law:
    • UK/EU Users: These Terms are governed by the laws of England and Wales.
    • US Users: These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.
    • Australian Users: These Terms are governed by the laws of New South Wales, Australia.
    • Canadian Users: These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.
    • Other Jurisdictions: These Terms are governed by the laws of England and Wales, subject to mandatory local consumer protection laws.
    Dispute Resolution:
    • We encourage you to contact us first at hello@symplara.com to resolve any disputes informally.
    • UK/EU Users: You may bring legal proceedings in the courts of England and Wales, or in the courts of your country of residence.
    • US Users: Any disputes shall be resolved in the state or federal courts located in Delaware, and you consent to the exclusive jurisdiction of such courts.
    • Australian Users: Disputes shall be resolved in accordance with Australian Consumer Law, and you may bring proceedings in your local jurisdiction.
    • Canadian Users: You may bring proceedings in the courts of Ontario or your province of residence.
    Consumer Rights:
    • Nothing in these Terms affects your statutory rights as a consumer under applicable consumer protection laws.
    • EU consumers have the right to use the European Commission's Online Dispute Resolution platform.

15. General Provisions
    Severability:
    • If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
    Waiver:
    • Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
    Assignment:
    • You may not assign or transfer these Terms without our written consent
    • We may assign these Terms without restriction.
    Entire Agreement:
    • These Terms, together with our Privacy Policy, constitute the entire agreement between you and Attune Labs Limited regarding Symplara.
    No Third-Party Beneficiaries:
    • These Terms do not create any third-party beneficiary rights.
    Force Majeure:
    • We are not liable for any delay or failure to perform due to circumstances beyond our reasonable control.
    Export Compliance:
    • You agree to comply with all applicable export and import laws and regulations.

16. Apple App Store Additional Terms
    Since Symplara is distributed through the Apple App Store, the following additional terms apply:
    • These Terms are between you and Attune Labs Limited only, not with Apple.
    • Apple has no obligation to provide maintenance or support for Symplara.
    • Apple is not responsible for any product warranties.
    • Apple is not responsible for addressing any claims relating to Symplara or your use of it.
    • Apple is not responsible for any third-party intellectual property infringement claims.
    • Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your use of Symplara.
    • Upon your acceptance of these Terms, Apple has the right to enforce these Terms against you as a third-party beneficiary.

17. Contact Information
    If you have any questions, concerns, or feedback about these Terms:
    Attune Labs Limited
    Email: hello@attune-labs.com

For EU Users:
You may also contact your local consumer protection authority or data protection supervisory authority.

For Australian Users:
You may contact the Australian Competition and Consumer Commission (ACCC) or the Office of the Australian Information Commissioner (OAIC).

For Canadian Users:
You may contact your provincial consumer protection office or the Office of the Privacy Commissioner of Canada.

By using Symplara, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.